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customer-oriented service

См. также в других словарях:

  • Service-oriented modeling — cite book |last=Bell |first=Michael|title=Service Oriented Modeling: Service Analysis, Design, and Architecture|year= 2008 |publisher=Wiley Sons|isbn=978 0 470 14111 3 |chapter=Introduction to Service Oriented Modeling] is a software development… …   Wikipedia

  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • Customer orientation — (CO) is the set of beliefs in sales that says that customer needs and satisfaction are the priority of an organization. It focuses on dynamic interactions between the organization and customers as well as competitors in the market and its… …   Wikipedia

  • Service-oriented architecture — (SOA) is a method for systems development and integration where functionality is grouped around business processes and packaged as interoperable services . SOA also describes IT infrastructure which allows different applications to exchange data… …   Wikipedia

  • Service component architecture — (SCA) is a relatively new initiative advocated by major software vendors. Its proponents claim it is more natively suited for the delivery of applications that conform with the principles of service oriented architecture. As such, SCA components… …   Wikipedia

  • Service-orientation — is a design paradigm that specifies the creation of automation logic in the form of services. It is applied as a strategic goal in developing a service oriented architecture (SOA). Like other design paradigms, service orientation provides a means …   Wikipedia

  • Customer dynamics — is an emerging theory on customer business relationships that describes the ongoing interchange of information and transactions between customers and organizations. These exchanges occur over a wide range of communication channels, such as phone …   Wikipedia

  • Service level — measures the performance of a system. Certain goals are defined and the service level gives the percentage to which they should be achieved.Examples * Percentage of calls answered in a call center. * Percentage of customers waiting less than a… …   Wikipedia

  • Customer Cost — refers not only to the price of a product, but also encompasses the purchase costs as well as use costs and post use costs. Purchase costs mainly consist of the cost of searching for a product, gathering information about it and obtaining it. The …   Wikipedia

  • Service-oriented transformation — is the successor to classic business transformation initiatives. Service oriented transformation represents new methodologies and approaches that incorporate new technology trends such as service oriented architecture, enterprise service bus,… …   Wikipedia

  • Service design — is the activity of planning and organizing people, infrastructure, communication and material components of a service, in order to improve its quality, the interaction between service provider and customers and the customer s experience. The… …   Wikipedia

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